Reference

How karikya Handles Your Personal Data

This page explains what information we collect when you use karikya, how we use it, and what rights you have over it. Access to karikya depends on your local law and eligible regions in Bangladesh.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access or delete dataCookie and device data explained

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply technical measures to protect your account and the data linked to it, including your bKash, Nagad or Rocket wallet details. Here is how each area works in practice.

Encrypted Account Data

Your account credentials and linked wallet details — bKash, Nagad, Rocket — are stored using encryption. We do not log your full wallet PIN or password at any point.

Cookie and Device Tracking

We use cookies to remember your session and device preferences. You can adjust cookie settings in your browser, though some account features may not function fully without them.

Data Retention Policy

We keep your account data for as long as your account is active and for the period required by applicable financial regulations after closure. You may request early deletion where law permits.

Identity Verification for Changes

Any request to access, correct or delete personal data requires identity verification. We confirm your registered mobile number before actioning changes to keep your account safe.

What We Collect and Why We Collect It

karikya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide directly — your name, contact information, and the payment method you connect, whether that is bKash, Nagad or Rocket. Each deposit or withdrawal via these wallets generates a transaction record tied to your

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account. We also collect device and browser signals — the type of phone you use, your IP address, session duration and pages visited. This helps us keep your account secure and deliver a consistent experience whether you return on mobile or a desktop browser. We do
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not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad and Rocket is limited to what is needed to complete a transaction. We may share account information with regulatory bodies or law enforcement where required by applicable law. Retention of
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your data follows the period required by applicable legal and financial obligations. You may request access to, correction of, or deletion of your data at any time through our support channel. Availability of all services depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how we handle your information, want to request a copy of your data, or need to report a concern about account privacy, our support team is here to help. You can reach us through live chat, email or the in-app help section. For account-specific data requests, have your registered mobile number ready so we can verify your identity before making any changes.

Common Questions About Your Privacy on karikya

These are the questions we hear most often about data, account privacy and how we handle your information. If your question is not here, reach out via live chat or email.

We collect your name, contact details, registered mobile number and the payment method you use — bKash, Nagad or Rocket. Device and session data are also logged for security purposes.

We store only the reference data needed to process your transaction. Your full wallet credentials are never held on our servers; payment processing goes through the respective wallet provider directly.

Yes. Contact our support team via live chat or email, verify your identity with your registered mobile number, and we will provide the data we hold on your account.

Submit a deletion request through live chat or email. We verify your identity first, then process the request within the timeframe required by applicable law and financial regulations.

We share data only with payment processors like bKash, Nagad and Rocket to complete transactions, and with regulatory or legal authorities when required. We do not sell your data.

Data is retained for the period required by applicable financial and legal obligations after account closure. You can ask us to clarify the retention period for your specific account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoNagad InstantCash Appkarikya App

How karikya Handles Your Personal Data

Data Handling, Cookies and Account Security

Encrypted Account Data

Cookie and Device Tracking

Data Retention Policy

Identity Verification for Changes

How to Reach Us About Your Data

Common Questions About Your Privacy on karikya

01 What personal data does karikya collect when I create an account?

02 Is my bKash or Nagad wallet information stored on karikya?

03 Can I request a copy of the data karikya holds about me?

04 How do I ask karikya to delete my personal data?

05 Does karikya share my data with third parties?

06 How long does karikya keep my account data after I close my account?

Privacy Policy

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