Reference

What You Agree To When You Use karikya

These terms set out the rules that apply to your account, your deposits via bKash, Nagad or Rocket, and how we handle your activity on the platform.

Account eligibility appliesbKash, Nagad, Rocket payments coveredLocal law and region applyAccount wallet rules includedContact support for disputes
karikya What You Agree To When You Use karikya
TERMS CONTACT

Reach Us About Any Terms Question

If something in these terms is unclear, or you believe a condition has been applied incorrectly to your account, our support team is the right place to start. You can reach us through live chat directly inside your account, by email, or through the contact form on this site. For wallet-related disputes involving bKash, Nagad or Rocket, have your transaction reference ready before you get in touch — it speeds up the review significantly.

Live Chat Open the chat icon inside your account at any time. Describe your terms query and our team will review the relevant condition with you.
Email Support Send your question with your account username and the specific clause you are asking about. We aim to respond with a clear written answer.
Contact Form Use the contact form on this site for non-urgent terms queries. Include any bKash, Nagad or Rocket transaction IDs if your query relates to a payment.
POLICY STANDARDS

How We Apply These Terms Fairly

We keep these conditions specific so you know exactly where you stand. Every clause connects to a real account action — from the moment you fund your wallet with bKash to the point a Rocket withdrawal clears. Where we update a term, we flag it at the top of this page with the revision date so the change is visible, not buried.

Wallet Verification

Before any withdrawal processes, we confirm that your bKash, Nagad or Rocket wallet name matches your registered account details. This step protects your funds.

Account Security

Your login credentials are your responsibility. We will never ask for your password. If you suspect unauthorised access, contact support immediately to lock your account.

Fair Enforcement

Terms are applied consistently across all accounts. If you think a rule has been applied incorrectly to you, raise it through live chat with your account ID ready.

Revision Transparency

Any change to these terms is dated and published here before it takes effect. We do not apply updated conditions retroactively to activity that already happened under prior terms.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not here, reach out through live chat inside your account.

Yes. All deposit and withdrawal activity through bKash, Nagad and Rocket falls under these terms. Your wallet details must match your account registration for any transaction to process.

Contact our support team through live chat or email. Provide your account username and the specific transaction or action in question. We will review the case against the published terms and respond.

No. These terms allow one account per person only. If duplicate accounts are detected, both may be suspended while we carry out a review. Any pending withdrawals will be held during that period.

We update the revision date at the top of this page whenever a change is made. Continuing to use your account after a revision means you accept the updated conditions.

Access depends on your local law and the eligible regions we support. We do not confirm lawfulness for any specific location — it is your responsibility to check the rules that apply to you.

Reach out through live chat with your Rocket transaction reference number. Our team will confirm what step is pending and what you need to provide to complete the wallet verification.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.